Returns & Exchange
The short version
If a piece does not fit or is not what you expected, you have 7 days from delivery to exchange it or return it.
What we can take back
- Unworn and unwashed, with its tags still on
- In its original packing
- Within 7 days of the parcel reaching you
What we cannot take back
- Anything worn, washed or altered
- Unstitched cloth that has been cut
- Pieces stitched to your own measurements
- Sale items marked final sale on the product page
If the fault is ours
A damaged piece, the wrong piece, or something missing from the parcel — tell us within 48 hours with a photograph and we pay the return delivery both ways. You get the right piece or your money back, whichever you prefer.
If you simply changed your mind
That is fine, and the return delivery is yours to pay. Send it back within 7 days and we will exchange it, or refund it once it reaches us and passes a quick check.
How a refund comes back
- Paid cash on delivery — by bank transfer or Raast to the account you name, within 3 to 5 working days of the piece reaching us.
- Paid an advance — the advance returns the same way, to the account it came from.
- Exchange — no money moves. Any difference in price is settled either way.
A parcel refused at the door
If a cash-on-delivery parcel is refused without being opened, the order is cancelled and nothing is owed. But it costs us the delivery and the return, and repeated refusals from the same number mean we will ask for an advance on the next order.
How to start one
Message us on WhatsApp at +92 300 9278391 with your order number and a photograph. We will tell you where to send it and arrange the pick-up where we can.